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Making a return or exchange is easy. Just make sure either you notify the team or email us at me@sheetolchawla.com  in writing of your wish to cancel the order under the DSRs any time after your order has been placed, up until 7 working days from the day after you received you order. 

Explicitly state the reason why you want to send your item(s) back. If an item is faulty, please provide details why. 
If you like to exchange an item because the fit isnt right, tell us the replacement size.: 
To request a refund, mention how you would like to be credited. This needs to match the original payment method used and send your item(s) back to us within 14 days of receiving your order. 
 
DSRs: 
 
If you are based in New Zealand under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you give us written notice any time after your order has been placed, up until 7 working days from the day after you received you order. 
 
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at SHEETOL CHAWLA, 27 Chancery Street, 1st floor above Krispy Kreme Doughnuts, Auckland CBD, Auckland 1010, New Zealand that you retain proof of sending, in case of a dispute. 
 
Please note that you must cover the cost of the return shipment. 
 
All items must be returned unused, in their original condition and from the country that the order was delivered to. 
 
We will refund the full value of your order, including shipping costs, within 30 days of receiving your notice of order cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost. 
 
Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation any time after your order has been placed, up until 7 working days from the day after you received you order, as described above.